LOCKERS FAQs
KIOSK FAQs
DIRECT SERVICE FAQs
GENERAL PACKAGING AND PREPARATION GUIDELINES
How should I package my items?
Package it like you’re sending it to your gran! Make sure everything is secure to prevent damage during its journey:
• Use a sturdy box that’s appropriate for your item’s size and weight.
• Wrap fragile items individually with bubble wrap or paper.
• Fill empty spaces with packing material to prevent shifting.
• Seal all openings with strong packing tape in an H-pattern.
• Remove any old labels or markings if reusing a box.
For those extra special or fragile items, bubble wrap is your best friend – almost as protective as a mother-in-law with the family recipes!
What items can’t be shipped?
We can’t ship dangerous goods, perishables, or illegal items. This includes:
• Flammable materials (lighter fluid, matches, aerosols)
• Corrosives (acids, batteries with liquid)
• Explosives (fireworks, ammunition)
• Fresh food that can spoil
• Money, precious metals and stones
• Animals or plants
• Illegal substances
If you’re not sure about an item, here’s a more extensive list – better safe than sorry!
What about packing items?
We stock a wide variety of essentials designed to make the sending of parcels as easy as possible. Packaging materials available include: boxes, pallet wrapping, flyers (free), stickers, padded envelopes, tape and other stationery items. These are available at all Kiosks, but for additional convenience you can also order them online.
I forgot my password, how do I get back into my account?
No stress; it happens to the best of us! Simply tap the “Reset Password” button on our login page and enter your registered email address. We’ll send you some magic reset links faster than a Jo’burg taxi changes lanes! Just follow the simple steps in that email, and you’ll be back to managing your pakkies in no time. Easy-peasy, just like that – and much simpler than trying to remember if you used your dog’s name or your first car as your password hint!
How do I send parcels to Takealot distribution centres?
Great news for all you Takealot sellers: we’re Takealot’s preferred courier!
Sending your stock to their distribution centres is simple:
- Create and confirm your shipment on Takealot’s seller portal.
- Pack and label your order according to Takealot’s requirements.
- Create a waybill with us (The Courier Guy).
- Most importantly, allocate your PO to The Courier Guy in your seller portal.
But don’t stress about remembering all the details!
We’ve created a comprehensive step-by-step guide with screenshots that walks you through the whole process. Just download our Takealot Shipping Guide here.
Remember, same-day deliveries aren’t available for Takealot shipments, but we’ll schedule your delivery for the next available slot. If you need any help, our team is always ready to assist!
CONTACT FAQs
How do I contact The Courier Guy?
Call us Monday – Friday from 8am – 5pm and Saturdays from 8am – 1pm on +27 73 270 2488 or email info@thecourierguys.org You can also chat with us 24/7 via the ‘WhatsApp Help’ function on our website.
How do I check the status of my delivery or parcel?
How can I provide feedback or report issues with my delivery experience?
After each delivery, a mail is sent requesting feedback on the experience. You can use this to report any issues. You can also email info@thecourierguys.org Please remember to include your waybill number.
What happens if I don’t receive my parcel?
If you don’t receive your parcel, please email info@thecourierguys.org and include your waybill number so our team can look into the
matter for you.